FAQ'S


General

Q:

Are repair parts available?

A:

Parts may be available for discontinued models for a few months to a few years, depending on the model and the available parts. When calling about repair parts please have the box in question with you when you call, so we can determine the exact model in order to provide the correct parts. Call our Consumer Customer care department at 800-226-9868

Q:

Where can I find and purchase your product?

A:

Since we are unable to keep track of inventory at a retail level we suggest that they contact the closest retailer to see if they would have the specific item that they are interested in.

Q:

How can I remove the label from my new case?

A:

Heat the labels with a hair-dryer to activate and soften the adhesive and label will peel off. Using a lubricant such as WD-40 can also aid in the removal of stubborn labels.

Q:

Are your products made of PVC?

A:

There are no PVC resins used in the hard sided plastic storage containers that Plano Molding Company produces.

Q:

How do I join Plano's Pro Staff?

A:

To be considered for Plano's Pro-Staff, email your fishing or hunting resume to our Marketing Manager, Sean Wheatley, at swheatley@planomolding.com

Q:

Can I get extra dividers for my StowAway® utility boxes?

A:

Plano may be able to provide extra dividers on certain models of utility boxes. If you are interested in finding out if extra dividers are available for your utility box, send an email to customercare@planomolding.com and include in the email: model number of the organizer (stamped on the bottom) and the number of dividers you need, along with your name, address and phone number. If available, small quantities for your own personal use will be provided at no charge. Larger quantities or for business or resale will be available for a fee plus shipping and may be ordered via credit card from our Consumer Customer care department at 800-226-9868, M-F 7:30a.m.-4:00p.m. (central time).

Q:

How large are the individual compartments in the stowaways?

A:

We suggest taking the overall size of the stowaway and dividing it by the number of "slots" thus providing a approximate size of each compartment (does not work for all stowaways).

Fishing

Fishing

Q:

Are your products waterproof?

A:

All Plano Tackle Systems products are water resistant unless specifically stated as "waterproof"

Q:

Are your tackle boxes worm-proof?

A:

Though plastics we use in tackle boxes today will not physically melt, the strong chemicals used by soft bait manufacturers can cause the compartments and containers to warp excessively. Because of this, it is strongly suggested that soft baits remain in the original packaging.

Hunting

Hunting

Q:

Which Plano bow case will fit my bow?

A:

We suggest taking your bow to a sporting goods retailer and physically 'trying the case on' to make sure it's a proper fit and suits your needs.

Storage

Storage

Q:

What do I do if I need additional legs?

A:

Send an email to customercare@planomolding.com, include in the email: model number of the shelving unit and the number of legs you need, along with your name, address and phone number.

Q:

What is the recommended weight per shelf?

A:

Please see the individual product descriptions listed on the website.

Catalogs / Product Guides

Q:

Where can I view the 2014 Plano Product Guides?

A:

You may view all current Plano Synergy Product Guides here.

Have more questions?

Call customer care at 800-226-9868 and we'll be happy to help.